1. Introduction
This Privacy Policy describes how OceanCrypto.ai collects, uses, and protects your personal information. By using our website, you consent to the practices described in this policy.
OceanCrypto.ai is a California-registered DBA of Eagle47 Holdings LLC, a Nevada limited liability company, which is the data controller responsible for the personal information described in this policy.
OceanCrypto.ai provides educational, retail, consulting, community, coworking, technology, super-intelligence, and digital-asset-related products and services. This policy applies to all of them, including our website, our location at 1874 Bacon Street, and our telephone, messaging, web-chat, and SI-agent channels.
2. Information We Collect
We may collect personal information, such as your name, email address, and payment information, when you create an account, make a purchase, or contact us. We may also collect information about your browsing activity on our website.
Depending on how you interact with us, we may also collect:
- Mobile and landline telephone numbers.
- SMS consent records, including the date, time, and source of consent, the disclosure presented to you, and your current consent status.
- Opt-in and opt-out activity, messaging keywords, and your responses.
- Text-message history and message delivery records.
- Web-chat and messaging transcripts.
- Voice-call recordings and transcriptions, where applicable and where notice or consent required by law has been provided.
- Records of your interactions with our SI agents, including chat and voice experiences.
- Salesforce contact, lead, messaging-user, messaging-session, conversation, and consent records used to operate our service and document compliance.
- Order, appointment, membership, event registration, and support records.
Please do not send us seed phrases, private keys, passwords, one-time authentication codes, or complete payment-card numbers through any channel, including chat, text message, email, or an SI agent. We do not need this information and will not ask for it.
3. How We Use Your Information
We use your information to process your orders, provide customer support, personalize your experience, and improve our services. We may also use your information to send you marketing emails or other communications.
We additionally use the information described above to deliver messages you have requested or consented to receive, confirm and document consent, honor opt-out requests, operate our telephone and messaging channels, secure our services, prevent fraud, train and review quality, and meet legal and regulatory obligations.
4. Information Sharing
We may share your information with trusted third-party service providers who assist us in operating our business. We will not share your information with third parties for their marketing purposes without your explicit consent.
Service providers may include payment processors, communications and contact-center providers, Salesforce, hosting and cloud infrastructure providers, analytics providers, and SI-model providers. They are permitted to use your information only to perform services on our behalf.
5. SMS and Mobile Information
OceanCrypto.ai operates the "OceanCrypto.ai Alerts & Offers" recurring SMS program. When you affirmatively opt in, we collect and maintain your mobile telephone number, the date, time, and source of consent, the disclosure presented when consent was obtained, your consent status, opt-in and opt-out activity, messaging keywords and responses, message history, and related Salesforce contact, messaging-user, conversation, and consent records.
No mobile information will be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be sold, rented, purchased, exchanged, or shared with third parties for their own marketing or promotional purposes.
We may disclose mobile information to service providers acting on our behalf only as reasonably necessary to deliver messages, maintain the program, provide support, prevent fraud, protect security, process consent, document compliance, or perform related services.
Consent to receive text messages is never a condition of purchasing any product or service. Message frequency varies and message and data rates may apply. You may text STOP at any time to stop messages, or HELP for help. The complete program terms, including how to opt in and opt out, are published in our SMS Messaging Terms.
6. Telephone Calls, Recording, and SI Agents
Calls and voice interactions with OceanCrypto.ai may be monitored, transcribed, or recorded for quality, training, security, service delivery, documentation, and compliance purposes, after any notice or consent required by applicable law has been provided.
Some of our chat and voice experiences are delivered by SI agents. Conversations with our SI agents may be logged, transcribed, stored, and reviewed by authorized personnel to operate, secure, document, and improve the service. Closing a chat window does not delete the stored conversation record.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide the services you requested, operate our business, resolve disputes, enforce our agreements, and meet legal, tax, accounting, and regulatory obligations.
Consent records, including SMS opt-in and opt-out history, are retained as evidence of consent for as long as required to document compliance, even after you opt out.
9. Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please protect your own account credentials and never share wallet recovery information with anyone, including someone claiming to represent OceanCrypto.ai.
10. Your Rights
You have the right to access, correct, or delete your personal information. You can contact us to exercise these rights.
You may also withdraw consent for a specific communication channel at any time. Text STOP to stop text messages, use the unsubscribe link in a marketing email to stop promotional email, or contact us using the details below. Withdrawing consent for one channel does not automatically change your preferences on other channels, and does not stop transaction, security, account, or service-related communications.
11. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children in a manner prohibited by applicable law. A minor may participate in an eligible program only with the permission and supervision described in our Terms of Service. If you believe a child has provided us personal information, please contact us and we will take appropriate action.
12. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes. The revised policy will display an updated "Last Updated" date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Eagle47 Holdings LLC
doing business as OceanCrypto.ai
1874 Bacon Street
San Diego, California 92107
United States
Website: https://oceancrypto.ai/
Email: hq@oceancrypto.ai
Telephone: 619-268-1889
For SMS assistance, reply HELP. To stop SMS messages, reply STOP.